Report On The Organisation Dominos Pizza Business Essay

Report On The Organisation Dominos Pizza Business Essay I have selected the organisation domino s pizza for the report ard since am working as an manager assistant in the forest hill franchise store. I had the opportunity to join this store in 2008. I made the discussion with franchise manager vennyliu and also had the opportunity to have a small discussion with dorninos new Zealand head operations Daniel Murray when he visited the forest hill store. Since I am working in this store for quite a while and knew how the process is going on in this institution so it was easy for me to pick this organisation for the assignment. IT was in 1960 two brothers torn monaghan and James purchased ased a small pizza store Dominick s a small pizza store in Ypsilanti, Michigan, in us. They bought the store for 575 us dollars. James sold his share to his brother and in 1965 torn renamed the store domino s pizza. It was on May 12 1983 dominos opened its first international store in Winnipeg, Manitoba ,Canada, By the year 1997 dominos opened the 1500th international location. It was in the year 1998 owner torn sold the 93 percent of the cormpany to Bain capital for one billion us dollars . After one year company named David A Brandon as the ceo and chairman of the company. it was in the year 2004 dominos began trading in new york stock exchange. It was in the year 2006 one dominos store in tallaght, Dublin, ireland, became the first in dominos history to hit a tUrnovOr of 3 million dollars. Domino s pizza is located in more than sixty countries now. Business demographics Dominos management and staff has to communicate locally, nationafly and internationally. Taking the example of dominos pizza franchise north shore where I am currently working as an assistant manager. We staff have to communicate with the co-workers and managers and franchise manager. The roster and the meeting notices are usually sent to our email, and if there are any changes or if we are unavailable we can email back to franchise manager. The payroll slip is also sent to our email. If there is any emergency like staff will not he able to work that days shift communication is usually made through phone and dominos has a toll free no 0800304050.The person who calls will not be charged and it can be used by landline and mobile. The communication between different stores is essential. It is mainly for the purpose of borrowing and return of the stock, Sometimes customer enquires about different stores telephone no. It is basically done through phone. Communication with the customer is direct verbally when they come to the store for purchase or any other queries .we use to take telephonie orders and online order as well. Our store does the online business very well nationally. Online ordering is one of the speciality of dominos pizza. Where customers can easily get the menu in the computer and they can select according to their taste and range. They can choose the option of delivering to their place or takeaway. There has been a survey conducted by the us dominos that people will be spending a certain amount of money for eating out, This would be like more than 5% will be delivered to their to their home and it will be online ordering and this would ncrease to 12% in the near future 4 tc 5 years. The communication of the suppliers are also through phone and faxing sometimes we order the food delivery through phone and in special cases like holidays the order will be sent as fax. International communication is also essential the us domino team and Australaian dominos team visits our store once a year. This information will be passed to franchise by the new Zealand head office. The report of the store visit and the upgrading required and changes needed will be sent to franchise though e mail. Courier and post. The courier and post are used for the supply of circulars and brochures. 2) Organsational goals Increase the profitability of busmess: Organisational goal of dominos is to increase the profitability of th business. Communication is an important factor in increasing the profitability. The sales should be increased and customer complaints should be reduced Advertisement campaign should be done. If there is any promotion by dominos it should be conveyed to customers and if any doubts arises from customer it should be sorted out. There are some promotions which it will be in the system but staff may not know about it. It should be discussed wth the franchise manager and should be conveyed to the customer if there is any customer complaints it should be discused in the store and it shouId be noted that the similar complaint never arises in future. If he customer sends the complaint to the dom nos head oflice the franchise has to send a report to head office showing all thedetails of corrective action taken by the store. Employee motivation:communication plays an important role in employee motivation. Financial rewardc areone of the key motivation factors. When the store crosses particular sales the employees get an incentive.AppreciatiOn in work are also good motivation and it should be communicated to the employee verbally by store manage when particular employee does a good job or finishes a particular hard task. The job security are also conveyed to the employee if an employee is performing well the message will be conveyed to him by the area manager that he is not going to lose his job. 3) Organisational culture and ethics since the employees in dominos are a multicultural. People from different parts of tie world work in the forest hill domino store.There are Chinese, Koreans, Europeans and Indians working in the store. the team should be following an ethhcs in the store for example the people working from China they will be returning to china during thL Chinese new year and during this period other nationaIites will be covering their shift. dominos has an in store ethics for eeverything one of it is behaviour to customer:, even if the customers get angry staff should be polite to them and apologise for any of the mistakes and not argue with customer. even though the communication is in English between the staff members but usuaily Chinese people talk to each other in Chinese and 80% of staff are ChinosO and there will be at least one Asian working in each. shift, 4) Management of knowledge resources: in the organistion franchice manager and the store manager possess the knowledge for the business.it includes the day today running, payroll,food ordering, recruiting new staff, training new staff ,and the new products and new prmotions will be sent to the company by email from head office and that emails will he fowarded to the staff.Banking and other financial matters are done by the store manager. Dominos has online site for training and thats called doti and every sstaff of dominos has to go online and get the online training If there requirers any sort of details the head office person comes directly for help and they clear the doubt. There was a problem in food ordering and the new Zealand head came straight to the shop and cleared the doubts. 5) Group dynamics: Employees make the group and that makes a team.. Usually people working in each shift of dominos can be considered a team. There will be emotional stress from employees especially when they are working on Friday and Saturday evening shifts and this will be sorted out by putting or replacing an additional experienced person. When the conflict arises in the team each individual in the team will be asked questions personally and as a group and final solution is found out by getting the answers from employees. Employees are also put in different sections like make line to counter and counter to delvery position. So each person can look at different angles of work and how each one does their duty in each sections, The basic terminology of forming,storming,norming and performing is there in our store as well to make the team well knit and to be connected to each othcr. 6) Meeting management Communication process are essential in running the meeting successfully. In our store we have a meeting room.Invitation to meeting to all staff members are done through calling them on phone and telling them the time of meeting. The meetng can be of anything like a customer complaint which is serious something like found a foreign product in the pizza and customer was admitted to hospital. The food from the customer was taken and send to the quality assurance department and a nominal amount was paid by the supplier of dominos. So what need to be done and how to handle the situation will be discussed and minutes will be taken and the action taken in the meeting will also he taken down. sometimes when the inspection team from Australia visited our store and we got a good marks in that inspection the management decided to have a meeting and a party at sky City hotels. This was published in the notice board and it was sent to a11 staff members email dnd also it was communicated verbally as well. The time place , when , where should be informed to whom(people attending the meeting). 7) Stakeholders: Customers: customers are communicated verbally when they come to store. and also througn phone since there is telephone ordering in the store Managementcomrnuniaiion with the management is basically verbally when the managers are in the store and use of telephone and email are used to pass vital information. Suppose there is an inspection from head office then the area manager will telephone the matter to the staff. The pay slips and roster are usually send to the email. Staff: The communication with staff is usually verbal and texting are also used to send the informatioin wnich are not vital. Bank: Dominos forest bill store deals with WestPaC bank and the dealings are usually through phone,emall the banking statements and discuss verbally sometimes with the bank if any errors has occurred sometimes the customer wltl be charged twice when they order online that has to be sorted out with the bank first and then return the money to the customer. 8) NetwOrks: store is equipped with computer and online facIlity is available for ordering. Distribution of flyers to the public which will increase the business of the dominos and display tne dominos price boards near the store and there is a car which is specifically for the advertisement. it is written the name dominos and price of the pizza are mentioned in the car. Distribution of promotional material who visits the store basically they are given discount vouchers when they use it they get the discount. Conclusions It was in 1965 the dominos started in us it was in the year 2008 new franchise store of dominos was opened in forest hill north shore. I had the opportunity to join this forest hill store as customer service representative, and was promoted to assistant manager within six months. The communication between the staff members and franchise manager and store manager are through emails, telephone, texts and verbal communicaton. The organisational goals are increasuing the profitability of the of the business and communication is impoertant. Sales should be increased and customer complaints customer complaints should be reduced. In employee motivation communication plays a vital part appreciation by the store manager and job security to the employees also offered to the employee. North shore dominos are having a multicultural and 80% staff are Chinese basic medium of language is english. Asians, speak in Chinese to their co-workers and dominos have a solid ethics especlally if the customers are angry the staff should apologise. In the organisation the franchise manager and the store managers possess the knowledge for the business. It includes the day today runnmg, payroll. food ordering,recruiting new staf, training new staff,and the new products and new promotions will be sent to the company by email from head office and that email will be forwarded to the staff. Banking and other financial matters are done by the the store manager. Dominos has an on line site for training and that is called doti and every staff of dominos has to go online and get online training. There will be emotional stress from employees especially when they are working on Friday and Saturday evening shifts and this will be sorted out by putting or replacing an additional experienced person. Communication process are essential in running the meeting successfully. In our store we have a meeting room.Invitation to meeting to all staff members are done through calling them on phone and telling them the time of meeting. The meetng can be of anything like a customer complaint which is serious something like found a foreign product in the pizza and customer was admitted to hospital. The food from the customer was taken and send to the quality assurance department and a nominal amount was paid by the supplier of dominos. So what need to be done and how to handle the situation will be discussed and minutes will be taken and the action taken in the meeting will also he taken down. The communication to the customers, staff, management, and bank are uasually done through verbal,through telephone,emails and texts. Recommendation It will be better to start a dominos club in forest hill and those who join the club for a nominal fee will he getting the discountsd on each purchase they make from any new Zealand store,The club members will be given 50% discount on public holidays and no surcharge will be applied for club members. These club members whO actively purchase from dominos store will be participating in a lucky draw twice a year. They will be given the new menu, changes in the menu and new products available in dominos through email. Each lucky person will be given the opportunity to distribute the flyers of dominos forest hill once a week in the dominos advertisement car, the name will be choosen from lucky draw. This enables the people to ineract socially and communicate and grow the business.

Classification Essay - Three Types of Dieters :: Classification Essays

Three Types of Dieters A sad fact in American society is that thousands of people search for the elusive dream of being thin. On any given day, one finds neighbors, friends, and relatives on some kind of diet. Dieters assume various disguises, but the noteworthy ones are the "bandwagoneer," the "promiser" and the "lethal loser." Everyone wants to lose weight quickly and effortlessly; therefore, any fad diet promising overnight results becomes the new "call" of the "bandwagoneer." She tries the grapefruit diet or the watermelon diet, but she decides her stomach cannot possibly deal with all of that fruit. The next day the television advertises a new wonder pill that allows the user to lose up to ten pounds in one week, and the "bandwagoneer" answers the "call." Although the magic pill does not produce the desired weight loss, she never gives up hope for a new "wagon" to hitch onto. Once again, this dieter is lured by advertisements of instant spot reduction--liposuction. She crosses over the safety line into a danger zone of unknown procedures, performed by unqualified physicians. Some dieters lose their lives in the search for a beautiful body. The stomach staple is another dieting tool that dieters try. The staple yields a large weight loss, but the dieter endangers her health because of excess loss of body fluids. The "bandwagoneer" is always listening for the newest cure on the dieting market. A family wedding or a special dance is a logical reason for a woman to decide it is time to take off her few, unwanted pounds; however, decisions made in haste are hard to keep, and the "promiser" soon fails in her attempt. She is the dieter with only fifteen pounds to lose, and, as each year flies by, she decides dieting is harder than eating what she wants to, and much less fun! She promises to lose the extra weight for her ten-year class reunion, but her weight-loss pledge is not kept. Some women become "promisers" during their pregnancies, and they broadcast to all within hearing distance that they will lose the extra pounds as soon as the baby is born. The "tomorrow promiser" and the "Monday promiser" are the dieters with whom most people are familiar and whose excuses they know.

Employment and Flag Question

List ONLY Southeast b. List each school separately, spelling out the complete and full name of all institutions c. List only your highest education Incorrect d. None of these The correct answer is: List each school separately, spelling out the complete and full name of all institutions Question 4 Hag question When listing items in the Experience section of your resume you should: a. Only list the experiences you liked b. List items in reverse chronological order, beginning with your most recent experience Correct c. List items in chronological order, beginning with the first experience you had d.Only list experiences which were a minimum of one year in length The correct answer is: List items in reverse chronological order, beginning with your most recent experience Question 5 If need to send in my resume immediately, is it okay to send it without checking for errors? True False Correct The correct answer is ‘False'. Question 6 Job Task items within my Experience section should have the following characteristics: a. Displayed in a bullet point format b. Each begin with a strong action verb c. Each are relevant to the position you're seeking d. All of the above Correct The correct answer is: All of the aboveQuestion 7 Your resume serves as a guide to your personality, goals, skill sets, and experience. A resume can determine whether you'll get an interview or not. Your resume needs to have the following: (select the best answer) a. Relevant personal data such as name and contact information. B. Work history (include internships, part-time work, etc. ) c. Educational background. Question 8 How should I list my responsibilities in my work history? A. Write down everything did in a brief paragraph under the position b. Use brief bullets to list the things I did that meet the requirements for the job I'm applying for c. E action verbs to describe my experience d. B & C Correct The correct answer is: B & C Question 9 The Experience section of your resume should : a. Be truthful b. Include complete employer names c. State specific position titles Question 10 Why should I avoid using resume templates? A. They can be difficult to personalize and may not upload correctly to employer job sites b. They do not appear professional c. They only allow the user to utilize one font style d. All of the above Incorrect The correct answer is: They can be difficult to personalize and may not upload correctly to employer job sites Question 11Should always submit the same resume for each position I apply for? A. Yes, because it contains my entire work history. B. No, because my resume will consistently be updated and should be adjusted to the different positions I apply for. Correct c. Yes, because it is easier to do it that way. D. None of the above The correct answer is: No, because my resume will consistently be updated and should be adjusted to the different positions I apply for. Question 12 speak several foreign languages. Should I list them on my res ume? A. I should always list any foreign languages know and provide my level of proficiency for each .

Minorities Of Majority By 2050 - 2079 Words

Minorities to Majorities by 2050 America is the home to extensive variety of people, racially and ethnically. There are six transcendent races in the USA: American Indian and Alaska Native, Native Hawaiian and Other Pacific Islander, Asian, Black or African American, White, and individuals of two or more races. The race characterized as Some other race is likewise utilized within the enumeration and different overviews, yet is not official. The United States Census Bureau groups Americans as Hispanic or Latino and Not Hispanic or Latino, which distinguishes Hispanic and Latino Americans as a racially different ethnicity that creates the biggest minority aggregate in the nation (Edmonston and Passel, 1994). As per the 2010 Census, 72% of the United States populace is as of now White Americans (non Hispanic/ Latino and Hispanic/ Latino). Different races and ethnicities recorded on the 2010 Census are as takes after: 15% of the populace was Hispanic and Latino Americans, making them the most reduced minority gather in the Us around then. 13% of the populace was Black Americans which was acknowledged the biggest racial minority. The White, non-Hispanic or Latino populace made up 63% of the country s sum, and Multiracial Americans and those designated some other race made up 46%. Turning nearly toward the figures recorded, it might be presumed that Hispanics/ Latinos really made up 24 % of the populace in 2010. Assuming that the present demographic profile slantsShow MoreRelatedMinorities to Majorities by 2050 Essay1880 Words   |  8 Pagesbiggest minority aggregate in the nation (Edmonston and Passel, 1994). As per the 2010 Census, 72% of the United States populace is as of now White Americans (non Hispanic/ Latino and Hispanic/ Latino). Different races and ethnicities recorded on the 2010 Census are as takes after: 15% of the populace was Hispanic and Latino Americans, making them the most reduced minority gather in the Us around then. 13% of the populace was Black Americans which was acknowledged the biggest racial minority. The WhiteRead MoreRace and Ethnicity732 Words   |  3 Pagesï » ¿Race and Ethnicity For long there has been a notion that the minority groups are usually poor and have a low living standard as well as contribute less to the economy of the USA. However, there is a group that is fast growing and is surmounting odds in overturning this notion. They are striving hard to attain the highest possible academic and economic levels in order to match the majority white population. Indeed they are surpassing a significant number of the white population; the Asian AmericansRead MoreMedia Stereotyping1346 Words   |  6 Pagesfreedom but it seems as if all of the in one way or another had to fight for everything that we have accomplished. Trends in immigration will continue to shape the demographics of the United States. What will the U.S. population look like in the year 2050? Why do you think so? Everybody around the world wants what America has because we have the ideals of freedoms and the dreams of success the great immigration to America will continue. At the present time America has about 20 million immigrantsRead MoreMedias Big Role1334 Words   |  5 Pagesmedia plays a big role in molding the way people think about many different things including minority groups such as gays/lesbians, Africans, and Mexicans. Everywhere you look nowadays, you cannot avoid the topic of homosexuality. It is in the news, television shows, movies, books, magazines, and in politics. Being a minority group, homosexuals are viewed very differently by society. This applies to all minority groups. People were always raised to think that their race is just a color. They were alwaysRead MoreEth/125 Final Assignment Write a 1,050- to 1,750-Word Paper That Answers the Following Questions: †¢ What Information About Diversity in the United States Has Helped You Better Understand or Relate to O thers in Ways That1619 Words   |  7 PagesUnited States population will change in many ways by the year 2050. Since the beginning of the United States, whites have been a clear majority of the country. However, according to the United States Census Bureau projections by the year 2050, minority groups are predicted to account for 49.9 percent of the United States population. Asian Americans and Hispanic Americans will experience the most dramatic increases between now and 2050. This will happen when the United States population has grownRead MoreDiversification Continues To Rise In The United States1626 Words   |  7 Pagesimpacting the health care field. Cultural competency and communication across language barriers are influential in producing quality care for socioeconomically challenged minorities. However, educational attainment and health literacy are the most influential factors for minorities’ well-being. Better quality of care for minorities ultimately results in an improvement in population health. Keywords: health disparities, health literacy, cultural competency, socioeconomic status, diversity AsRead MoreSocioeconomic Status Of Hispanic Americans Essay1633 Words   |  7 Pages(2012) reveal, â€Å"Our country is rapidly changing. As we approach the year 2050, our nation will be increasingly more diverse, and Latinos will be one of the forces driving this demographic change. According to the 2010 U.S. Census Bureau population estimate, there are roughly 50.5 million Hispanics representing about 16 percent of the U.S. population. By 2050, when demographers tell us that there will be no racial or ethnic majority among the general population of the United States, it is projected thatRead MoreThe New Eldercare Service Model Must Be One Of Inclusion1293 Words   |  6 PagesThe wealth disparity between racial and ethnic groups is a historical legacy of racial discrimination embedded in our country’s history and political practices. It seems as if the present political situation is supporting those who already have the majority of wealth in America. To address health di sparity, wealth disparity must also be addressed. We must ask ourselves, how long will the public continue to accept the rationales that facilitated the present wealth accumulation into the hands of thatRead Morewhite privilege1595 Words   |  7 Pagesreason for this is because the rapid changes in what race is the majority and what race is the minority. Minorities, classified as those of any race other than non-Hispanic, single-race whites, currently constitute about a third of the U.S. population, according to Census figures. But by 2042, they are projected to become the majority, making up more than half the population. By 2050, 54 percent of the population will be minorities. (CNN, 2008) Racism is thought to only be white people, becauseRead MoreDiversity: You, Your Community, and Your Country1397 Words   |  6 PagesYou, Your Community, and Your Country As a white woman, I am part of both a majority (white) and a minority (female) in the workplace and in most other settings, as well. I am also a Christian, and while that is still a majority in the United States, there are more and more people who are moving away from Christianity or choosing other forms of religion. In the future, being a Christian could put me into the minority. Being a single mother categorizes me, as well. The college town where I live